Careers

We are a 100% small animal, established, independently owned, multi award winning practice in the heart of Sussex. Tier 2 RCVS accredited and a training practice for nurses.  

We have a 5 vet team, consisting of 3 full time and 2 part timers. Our lovely nursing team comprises 8 RVNs and 3 SVNs. We also employ a practice manager and two receptionists.

We are looking for a colleague who would like to settle down and build relationships with our lovely clients; a nurse with empathy for the patient and owner, excellent communication skills and the enthusiasm to put their nursing skills to their best use. Nurse clinics, radiography and nursing skills are encouraged, tea and cake provided. CPD funded and your nursing interests nurtured, as RVNs are highly valued members of our team.

Normal clinic hours:

       Monday to Thursday 8am – 7.30pm

       Friday 8am – 6.30pm

       Saturday 8.30am – 12.30pm

Out of hours arrangements:

Referred to another clinic 20 minutes away. This role does not have any OOH.

Out of hours payment/bonuses:

Paid ovetime.

We occasionally offer whole team bonuses.

Additional information:

Our focus is on providing a great GP service.

We prioritise care of each other, second only to care of our patients.

We practise ISFM principles and kindness first in all things.

We have a one-pet-one-vet policy, meaning that each vet is positively encouraged to follow through their own cases long term. This extends to our consulting nurses as well.

We encourage our RVNs to perform all procedures that they are trained for, including scale & polishing, radiography, blood sampling, cannulation and lab work. The nurses are actively involved in creating care plans and pain scoring.

The nurses run a variety of clinics including weight, renal, mobility, hyperthyroid & hypothyroid all in support of the vet, client and patient and we will be developing more, ideas and input welcome.

We have a pet care plan with at least 60% of our active clients signed up.

We are a training practice with a very high level of success in assisting our students to pass exams and to qualify. Many subsequently become employees.

We have a team of people who are well motivated and happy, despite the pandemic. Many of our staff are extremely long-serving. We encourage each team member to be the best they can be, and to follow their own dreams and goals.

We have won multiple awards for our customer service, including Top 25 Best UK Vets in 2019 and 2020, and Best in West Sussex this year.

We intend to stay independent for at least the next decade.

Preferred start date beginning of November, but we can wait for the ideal candidate.

Laura Smith RVN

Head Nurse

Email your CV to Head Nurse, Laura on ls.mewes@gmail.com or phone her on 01444 456886

The Mewes Vets Ltd is a multi-award winning veterinary clinic for pets.

Due to continuing growth, we are looking for an experienced veterinary receptionist / marketing manager, with social media skills to join our caring, friendly team.

The Mewes Vets is based in central Haywards Heath. We treat pets as friends, and endeavour to have the same vet see that pet on its every visit, allowing us a closer bond with our patients.

It is a full-time (40 hours per week) job, plus one in four Saturday mornings on Reception, split between two roles.

The marketing manager role would involve around 20 hours per week creating effective social media content, with lots of digital images, to continue presenting our positive branding to the local pet owners. You would also be planning and marketing outside events such as dog shows, our Christmas party, our calendar competition and attendance at other selected events, all aimed at driving new clients towards our clinic for their pets.

You would be expected to attend all these outside events, usually less than 10 per year. They usually occur on weekends or Bank Holidays. You receive appropriate time off in lieu for attendance.

You would be responsible for all forms of communication with current and potential clients.

The other 20 hours per week would be spent attending to our very busy reception. This involves multi-tasking between answering phone calls, managing clients’ arrival, taking payments and ensuring that new appointments are made, and medications correctly dispensed.

This work would be key to understanding who our best clients are, so that you can work to attract more like them.

We offer flexible working. All team members work at least one evening per week until 7.30pm, and one in four Saturday mornings.

You will receive 20 days paid holiday per year plus Bank Holidays.

This role would suit someone who is a team player and who is able to work in a busy environment. Experience of veterinary reception would be beneficial. An excellent telephone manner is essential. An enthusiasm for working with animals, digital photography and social media to include Facebook, Twitter and Instagram are vital. You would need to be able to self-motivate and reliably hit deadlines.

We will provide training to the right candidate, but those with previous experience in marketing and on a very busy reception will be considered first.

We have wonderful caring clients, and very high customer satisfaction which recently won us the accolade of being the BestVetsUK "Best in West Sussex 2021".

Other duties would include:

- Answering the telephone and dealing with client queries.

- Booking, cancelling, and changing appointments using our computerised practice management system.

- Welcoming clients onto the premises and weighing dogs.

- Processing and recording payments.

- Completing the end of day reconciliation procedures.

- Keeping client/patient records up to date.

- Ensuring the reception area is always kept clean and tidy.

- Dispensing veterinary medications.

- Posting on social media at least 3 times a week.

- Updating the clinic website.

- Managing all communications with our clients, via email, SMS text and post, including reminder calls to action, monthly newsletter etc.

- Managing the content of the television advertisements in Reception.

- Managing regular communications with leads / potential clients created at our outside events and by other means.

- Managing external signage, and the content and printing of all client education leaflets.

- Creating and maintaining local press contacts, and managing liaison with them, including filing content of Dr Mewes’ weekly column in the Mid Sussex Times, and other press releases.

- Management of clinic stationery, including leaflets for puppy, kitten and rabbit packs.

- Management of google adwords campaigns and facebook advertising.

- Management of analytics to monitor the success of our various campaigns over time.

If you would like to join our award winning team, email a covering letter along with your CV to enquiries@themewes.co.uk.

Application deadline: 04/10/2021

Job Types: Full-time, Permanent

Salary: £14,750.00-£21,000.00 per year

If you wish to see Work Experience, please email our Work Experience Manager, RVN Lisa on:

Work Experience