1. What if my pet has an acute medical emergency? Can I still run to the Mewes for help?
Yes, we are currently maintaining our usual excellent level of emergency care. Your pet can still be admitted as an emergency and cared for. However, any people who arrive with the injured pet will be asked to wait in our courtyard, and not enter the building, to protect them and the Mewes staff from coronavirus infection.
2. What if my pet has a medical condition that requires a regular blood test?
We are still able to care for them. No pet will go without its regular medication if we can help it.
If you are permitted to come to us, then you should make an appointment as usual for your pet’s blood test.
Our vet or nurse will have a conversation with you as usual beforehand, but instead of doing this in the consulting room, this will now occur outside, whilst a socially appropriate distance is being maintained.
Once satisfied that any medical details have been discussed you will then pass us your pet in a contactless manner. We will take your pet into the clinic to take the blood sample and perform any other necessary checks.
We will then return them to you back outside, again in a contactless manner. Payment will also be contactless via phone or if below £30 direct onto the device.
3. How will the Mewes manage if their team have to self-isolate or fall ill?
We have been working hard to arrange plans so that no pet that is ill, injured or in pain will go uncared for despite the coronavirus pandemic.
Obviously, we may have to make adjustments to our opening hours and we may have to reduce our ability to offer services for well pets, such as vaccinations, but these will all be caught up at a later date.
We suggest that you follow us on Facebook, and keep an eye out for emails from us, to know what our current service is at any point.
4. Where and how can I collect repeat prescriptions?
We expect to be able to maintain provision of required medications though the pandemic crisis.
You should provide us with 2 working days’ notice of your need for a repeat prescription as usual.
If you are allowed to travel, we can arrange contactless pick-up for your pet’s food and medications. Simply phone to advise us of your proposed arrival time at the clinic, and we will have it ready for you to pick up from within our courtyard area.
If you are self isolating, we have a variety of options available, which may include:
- Paid for contactless home delivery service by one of our team members for occasional requirements.
- Monthly direct debit option on your PCP for regular lungworm, flea and worm protection to be delivered quarterly by post.
- Contactless pick up option by a friend or one of the wonderful pandemic army of volunteers.
Note that we do have a duty of care to ensure that prescription only medications (POMs) are placed into an adult’s hands, are safely transported, and not misused. Also we must ethically ensure that you know how to safely administer anything we prescribe, and that your pet’s condition has not changed since it’s last check-up. Hence we have to be terribly careful who we give medications to.
We will be happy to discuss this with you by phone or video link.
5. What if my pet is due it’s repeat prescription check-up?
Our intention is that no pet that depends on regular medication for its good health will go without that medication during the coronavirus pandemic crisis.
If you are permitted to travel, we are currently recommending that you arrange an appointment for this as usual.
We will conduct a contactless consultation outside, maintaining an appropriate distance.
You will pass us your pet on a lead, or in a carefully closed box, in a contactless manner.
We will take your pet into the Clinic to perform its physical examination and weigh-in.
We will then return your pet to you, sum up the situation from a distance, provide any medication in a contactless manner and take contactless payment.
If you are unable to leave your home, we will provide this service using our new vet video or phone consultation service. The fee for this is £25 incl VAT. The vet will decide with you using a risk: benefit assessment whether to allow more medication without seeing the pet, for a certain period, or whether the pet may need to be brought into the clinic by some kind non-isolated volunteer, perhaps. We will decide this together on a case-by-case basis.
Note that the £25 you will have already paid will be refunded from the subsequent in-clinic
appointment charge, should this be deemed necessary.